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Shipping

Returns

Warranty

Return Policy

General

Returns must be authorized by MacWireless before they are shipped. Request a return at the bottom of this page. Returns must be in re-salable condition with all packaging and complete contents. Damaged products and products that show evidence of tampering will not be accepted. Packages sent without an issued Return Authorization (RA) number will also not be accepted. You will need to ship the product to us at your expense before we may refund you. Original shipping charge is non-refundable.

Returned within 2 weeks (14 days) from date of purchase

You may return products to us for any reason within 14 days. A 20% processing fee will be charged.

Returns are not accepted after 14 days. Special circumstances will be reviewed on a case-by-case basis and will be subject to a minimum 50% processing fee.

Shipping Returns

All returns must be shipped to us by a trackable method.
Please send back the product in its original box, including all packaging material to:

MacWireless.com
1310 9th Street
Berkeley, CA 94710

Please include the RA number you received from the MacWireless Returns department on or inside your packaging, along with a brief explanation of the problem you are having with the product. We are not responsible for packages lost in transit to our offices.

Processing Returns

Upon receipt of the product, it will be tested by our technical support department. If the product is found to be faulty, a replacement will be sent to you at our cost under our warranty terms.

If the product is found to be in good working condition, we can either send it back to you at your cost or we can refund your credit card per our return policy.

About our shipping charges.

Once your return has been received we regularly process your return within 2 business days. Refunds will be issued in the same manner as the original purchase. Credit card returns will be refunded as credits against your credit card account, cash and check returns will refunded with a check. As a credit may be issued after your credit card statement close date, but before you receive it, please allow two statement periods for your credit to appear.

To make a Return Authorization (RA) request, please fill out the form below.

Original Purchaser Information
Full Name: (required)

Email Address: (required)

Phone Number:

Invoice Number:
(from upper left corner of paper invoice originally sent with order. Format 000xxxxx)

Original Purchase Date:

Return Information
For which MacWireless product are you requesting RA? (required)

If you do not see your product here, or are requesting support for multiple products, please select "Other" and make a note of the other product(s) in your message.

Requested Action:

Message:
Please describe your reason for returning the product(s). If the product is defective, please describe your experience in as much detail as possible.

Important: If you or your email provider are using a spam filter, please make sure that return messages from MacWireless.com are allowed to pass through. MacWireless is not responsible for circumventing spam filters in order to provide support.

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